Worry Free Damage Guarantee Fast, Reliable Moving Services Near You
Moving can be a stressful undertaking. Only the finest companies will “put their money where their mouth is” and provide additional damage coverage at no extra cost. We pride ourselves in being the finest in town.
This policy allocates up to $1,000 per move to repair, replace, or provide a cash settlement for any item damaged by our movers during the moving process. This goes way beyond the state required minimum of $.60/lb per article adhered to by most other moving companies and provides more peace of mind for your move.
For more information on our policy, an overview of what items are not covered, and an overview of what actions to take to file a damage claim, please see the information below.
What's Not Covered
Boxes packed by the owner
We do not cover items not packed by our professionals. If you would like to watch a company show you the correct way to pack fragile items we always refer customers to this YouTube video https://youtu.be/g-D0PE2XotQ
Damages resulting from items left inside furniture
Unless packing services are provided, we will not be held liable for subsequent damages from items left inside furniture. This includes damages to the items left in furniture as well as damages resulting to the furniture itself.
Pressed wood/Particle Board furniture (IKEA type furniture)
Designed for low cost, this furniture is amateur homeowner assembled and simply not engineered to withstand the rigors of the moving process. We always do our best to keep these items wrapped and put them in a safe place however due to the fragile nature of this furniture we only offer the standard .60 cents/lb. on this type of item.
Lost or Missing items
All trucks are empty when they arrive and they are completely emptied and swept clean after every job, without exception.
When we load/unload a pod or rental truck we cover items that are damaged in the process, however we are not responsible for damages occur after we no longer have custody of your belongings. This includes while they are in transit.
Damages that occur from disconnecting/reconnecting water lines on appliances
As with any other reputable moving company we will not remove or install water lines on appliances. Our employees are great guys, but they are not plumbers. They are specifically instructed not to remove or install water lines unless you sign a waiver exempting us from any damages that occur as a result of said removal.
We will not move items from an attic space
Due to the fragile nature of most attic floors we will not move items from your attic. The movers will be glad to stand at the bottom and receive items as you hand them down.
The Claims Process
1. Once you notice any kind of damage either notify the movers during the move or send us pictures of the damage as well as any additional information regarding the item and send to our office. You can call us anytime at our office or send an email to the address that sent your confirmation.
2. After we have received all the information and speak with the guys about the circumstances of what happened we will contact you via telephone or email to notify you of how we will proceed within 2-3 days of first contact about the damages.
3. We will send out a pre-approved repair service to repair the damage or replace any broken parts.
4. If we conclude that the items cannot be repaired we will send a settlement check based on the current depreciated value of the damaged items.
Frequently Asked Questions
What areas do you serve within Texas?
Mountain Movers proudly serves the greater Austin area and all of Central Texas, including Round Rock, Cedar Park, and Georgetown. Whether you’re relocating locally or planning a long-distance relocation, our experienced team is ready to handle every move with care and precision.
What steps should I take to prepare for the day of the relocation?
Before moving day, make sure boxes are sealed, furniture is clear for rearranging, and parking is available for our truck. Our trusted movers bring the best equipment to protect your belongings and ensure a smooth, stress-free moving experience from start to finish.
What makes your moving services stand out in the Austin area?
We’re more than just another moving company; we’re Austin movers who combine southern hospitality with modern efficiency. Our professional approach, dependable labor, and local expertise make us one of the most helpful and trusted names in the Austin area.
What makes Mountain Movers one of the best Austin movers?
As Austin movers who live and work here, we treat every move like it matters. Our professional team brings care, communication, and precision to every job, earning our reputation as one of Austin’s most trusted movers.
Why choose professional movers Austin residents trust?
Choosing professional movers Austin homeowners recommend means getting reliability, transparency, and respect. Our experienced team handles every detail, so you can enjoy the move without worry.
What sets your moving company apart from others in Austin?
Mountain Movers is known for honest communication, fair pricing, and high-quality service. Unlike other companies, we combine family values with professionalism, offering personalized care and skilled labor that fits your timeline.
How is the price for a move calculated?
Our moving company bases pricing on the distance, the size of your house or business, and the services in Austin you select. Every quote is transparent, and we provide detailed move details upfront so our customers always know exactly what to expect.
Can you move special items like pianos or heavy industrial equipment?
Yes. Our professional moving services include handling pianos, safes, and other large or delicate items. With advanced tools and specialized equipment, our movers make even the toughest jobs look easy.
Do you offer storage solutions?
Yes, we provide secure and flexible storage options for customers who need short-term or long-term solutions. Whether you’re moving your entire home or storing items during renovation, our services in Austin are designed to fit your schedule.
Do you offer full-service movers in Austin?
Absolutely. We’re proud to be full-service movers offering packing, loading, transportation, and even rearranging furniture once you arrive. Whether it’s a small apartment or a large home, we provide everything needed for a smooth transition.
Are you local movers or long-distance movers?
We do both! Our local movers make neighborhood moves easy, while our long-distance movers handle cross-state relocations. Our moving company ensures every move is efficient and affordable.
Do you provide flexible scheduling for moves?
Yes. We understand that timing matters. That’s why we offer easy, flexible scheduling across Central Texas, making it easy to book your move. We’re the Austin movers who adapt to your schedule, not the other way around.