Frequently
Asked Questions
What can I do to make everything as efficient as possible for my team?
Excellent Question! The most important factor outside of our control will be how prepared you are for your move. Your final bill will be directly correlated with how prepared you are so please help us and help yourself by:
- Making sure all boxes are completely packed and sealed - Consolidating - loose items as much as possible
- Removing all items from inside furniture and refrigerators
- If possible leave a pathway so that the movers have access to the items they need as they need them for the loading process
- Securing all small children and pets
- Removing all items that we cannot transport and/or items that you want to take personally
What happens if something is damaged?
Please see the following link that outlines our damage policy.
Should I take all my clothes/belongings out of my dressers/nightstand/desk or can I leave them in there?
For our safety and the survivability of your furniture we ask that you remove all contents from all furniture before the move. Some pieces of furniture are already extremely heavy and if they're full of items they can become dangerously heavy. Also furniture is not designed to be loaded down with heavy items and then transported. If you fail to remove the contents from furniture we will not be held liable for subsequent damages.
Will you guys disassemble/reassemble my beds?
Yes of course! Our teams disassemble and reassemble beds everyday and will be more than happy to help.
What forms of payment do you accept?
Cash, Credit or Venmo. However we prefer cash or venmo as they don't charge a 3% processing fee. We are currently passing this fee to customers
Should I tip my movers?
As with any service industry, tipping is not required but it is greatly appreciated. We pay our guys very well so that we can keep a strong team, however if you feel they did an outstanding job you can let them know with a tip and a thank you. Don't have any extra money for a tip but very satisfied? You can always write a review letting everyone know how awesome the guys were and that will help ensure they continue to have lots of work. It costs nothing and helps everyone.
Will the team hang my TV's and wall art?
Unfortunately we cannot. Our movers are not allowed to drill into walls at any time. It is a liability risk we cannot take. A quick google search for a handyman can find someone who will, or we will be happy to recommend a pre-approved supplier that we work with on a regular basis.
Can I ride in the truck to the destination with the movers?
Unfortunately no, because of insurance liabilities we cannot have unauthorized personnel in the work trucks. Commercial Auto is a very expensive coverage.
Can you explain the booking process?
Information Submittal: Contact us through our website, give us a call or get in contact with us through one of our many channels of brokers that we do business with. The information submittal may be different if you book through a 3rd party company, however you can be sure that we will contact you ASAP as soon as we receive your information. Phone Consultation: After you submit your information to us we will conduct a phone consultation. During this time we will drill down into the exact scope of the job and make sure we coordinate with you to go over the logistics and what to expect. The objective of this call is to get a good understanding of the job so that A: there are no surprises for either party and we can all be prepared for the job, and B: we set a reasonable expectation of the job duration so that you can estimate the cost and we can estimate the resources needed for scheduling purposes. Confirmation Email: After we conduct the phone consultation, we will send you a confirmation email. This email will contain all the information you need and will give everyone a record of the appointment so there is no confusion. Continued Contact: After you receive your confirmation email, you're good to go! We will give you a call the day before to confirm that everything is ready for the next day, and then again the day of the move when the team is on their way.
Is there anything my team will not transport?
Yes, by law and by company policy we cannot transport:
- Flammable/Explosive materials (Paint, gasoline, propane, etc)
- Pets/Plants
- Air tanks or any kind of compressed gasses
- Cash
- Drugs
- High Value jewelry
- Refrigerators with food items inside
- Cleaning chemicals
- Perishable food items
- Uncrated stone countertop or valuable stone pieces of any kind
Are you guys licensed and insured?
Yes we are fully insured for every aspect of your move! You can check this information for any moving company by going to the TXDMV website and entering our USDOT# 3352346. We highly recommend doing this research on any prospective company you'd like to hire.
When does the hourly rate start and finish?
The clock starts when the team arrives at the job and finishes when the last item is placed in your home. Most companies charge what's called "port to port" which means they charge you by the hour as soon as they are en route to your job AND they will add the return drive time onto your bill at the end of the move. We don't think that's right as you're not getting as much value for your money when the guys are driving back, however we do need to make sure everyone is paid for their time, so to keep everyone happy we only charge a flat trip charge. (usually $60 for local moves)
Can I help the guys with the move?
You can do as much or as little work on your move as you'd like, however we ask that you please don't get on the truck or truck ramp. We will gladly hand you down items from the truck so you can run them.
What costs less: portable storage containers or hiring professional movers?
Choosing between renting a portable storage container and hiring professional movers is one of the first big decisions in any move. That choice affects your budget, your timeline, and how much effort you’ll put in. This guide breaks down the costs, common fees, and the pros and cons of each option so you can pick the solution that fits your move in Austin. Read on for a clear comparison to help you decide.
How Much Does Renting a Portable Storage Container Cost in Austin?
Portable storage containers offer flexibility and can be a budget-friendly option for many moves. Costs vary based on container size, how long you keep it, and any extra services you need.
What Are the Typical Price Ranges for Portable Storage Container Rentals?
Typical monthly rental ranges in Austin usually fall into these brackets:
- Small Containers (8 ft): Approximately $120-$180 per month.
- Medium Containers (12 ft): Ranging from $180-$300 per month.
- Large Containers (16 ft): Typically between $300-$450 per month.
Many rentals include delivery and pickup, but always confirm what’s included with your provider to avoid surprises.
Are There Hidden Fees Associated with Portable Storage Containers?
Renting a container is simple in many cases, but watch for extra charges that can add up. Common fees include:
- Delivery and pickup fees: Some companies add charges for locations outside their normal service area.
- Late fees: Extra days past your rental period can increase costs quickly.
- Insurance costs: Optional coverage for your belongings may not be included in the base price.
Knowing these potential fees ahead of time makes it easier to budget accurately for your move.
It also helps to understand the transport components — like delivery and lift costs — when you’re totaling your expenses.
Shipping Container Transport & Drayage Costs
Factors such as drayage (truck delivery), lift charges for placing containers on trucks or rail cars, route distance and payload all influence transport pricing — Pricing freight transport to account for external costs, D. Austin, 2015
What Are the Pricing Structures for Professional Movers in Austin?
Professional moving companies price services several different ways. Understanding those pricing drivers helps you compare quotes and choose the best fit for your needs.
How Do Professional Movers Price Their Full-Service Moving Packages?
Movers typically consider these factors when building a quote:
- Distance of the move: Local moves are often billed hourly; long-distance moves are usually based on weight and miles.
- Time of year: Rates can rise during peak moving seasons.
- Size of the move: The more items you move, the higher the price.
For reference, local moves in Austin commonly run around $90 to $130 per hour. Long-distance moves vary widely but often range from $2,000 to $6,000 or more depending on distance and volume.
Many movers don’t rely solely on a cost-plus approach; they also factor in the perceived value and service level when setting prices.
Professional Service Pricing: Value-Based Models
The capacity and value-based pricing (CVBP) approach offers an alternative to simple cost-plus methods by factoring in the standalone value of a professional service alongside other variables — Capacity and value based pricing model for professional services, L. Wynter, 2008
What Additional Services Affect Professional Movers' Pricing?
Beyond basic loading and transport, these add-ons can increase your final bill:
- Packing services: Professional packing help typically adds $300 to $1,200 depending on the volume.
- Storage options: Short-term or long-term storage carries an additional monthly fee.
- Special handling: Items that need extra care — like pianos or fine art — often come with surcharge fees.
Include these potential costs when you compare full-service quotes so you get a true apples-to-apples estimate.
How Do Portable Storage Containers and Professional Movers Compare in Overall Moving Costs?
When you compare total costs, a few consistent factors matter for both options.
What Are the Key Cost Factors Affecting Each Moving Option?
Key drivers to watch include:
- Distance of the move: Longer trips increase transport costs for both containers and movers.
- Time of year: Busy seasons can push prices up, especially for moving crews.
- Size of the move: Volume directly affects price — more stuff means higher costs.
How Does Convenience Impact the Cost-Value Balance?
Convenience plays a big role in deciding value. Portable containers often cost less and let you work on your schedule. Professional movers cost more but handle packing, lifting and logistics — saving you time and worry.
If you value your time or have a complicated move, paying more for professionals can be worth it. If you’re on a tight budget and can do the heavy lifting yourself, a container may be the smarter choice.
What Are the Benefits and Drawbacks of Portable Storage Containers Versus Professional Movers?
Both options have strengths depending on what you need from your move.
What Advantages Do Portable Storage Containers Offer for Budget-Conscious Movers?
Containers appeal to cost-focused movers because they offer:
- Cost savings: Renting a container is often cheaper than a full-service move.
- Flexibility: Load and unload on your own timeline.
- Self-service control: You handle packing and organization, so you know exactly where everything is.
Why Might Professional Movers Be Worth the Extra Cost?
Professional movers bring benefits that justify higher rates for many people:
- Expertise and experience: Trained crews move items safely and efficiently.
- Time savings: Movers finish the job faster than a DIY approach.
- Stress reduction: Letting pros manage the logistics reduces worry and planning time.
Your decision will come down to budget, schedule and how much hands-on work you want to do.
How Can Austin Residents Choose the Best Moving Option for Their Needs and Budget?
Picking the right option means weighing personal priorities against cost and convenience.
What Questions Should You Ask When Comparing Moving Services?
When you request quotes, be sure to ask:
- What exactly is included in the quoted price?
- Are there any additional or potential fees I should expect?
- What is the estimated timeline for my move?
How Can Customer Testimonials and Free Quotes Help in Decision-Making?
Customer reviews and free estimates are invaluable. Reviews show how past customers felt about service and reliability, while multiple quotes help you compare pricing and what's included. Use both to make a confident, well-informed choice.
What Are Common FAQs About Moving Costs and Service Options in Austin?
How Much Does DIY Moving Cost Compared to Hiring Professionals?
DIY moving is usually cheaper — your main costs are truck rental and packing supplies — but it demands time and heavy lifting. Hiring professionals for a long-distance move commonly runs from $2,000 to $6,000, depending on services and distance.
What Are the Most Trusted Austin Moving Companies and Their Rates?
A number of reputable movers serve Austin with competitive rates. Shop around: read reviews, ask for itemized quotes, and choose a company with clear pricing and strong customer feedback to ensure a smooth move.
This table offers a quick snapshot of average costs and features to help you compare options at a glance.
Both portable storage and professional movers have clear benefits. Match the option to your budget, timeline and how much time or effort you’re willing to invest, and you’ll land on the right plan for your move.
Conclusion
Your best choice depends on what you value most: lower cost and flexibility, or speed, convenience and peace of mind. Portable containers are great if you want control and savings. Professional movers are the right pick if you want experienced crews to handle the heavy lifting. Evaluate your budget, timeline and the complexity of your move, then get a few quotes to compare. Ready to plan your next move? Start by listing your priorities and requesting estimates — it’s the quickest way to find the right fit for your Austin move.
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